Resources and Support

Overview

This page brings together NEIDAM guidance, technical information, procedures and supporting resources to help organisations prepare for the transition to NEIDAM.

Resources will be added and updated as NEIDAM activities progress and further guidance becomes available. Participants should continue to monitor this page for the latest supporting information.

Find the information you need

Procedures and Consultation

Access the procedures, consultation documents and supporting information relevant to accessing AEMO systems under NEIDAM.

Procedure for Accessing AEMO Systems

Technical Specifications

Access NEIDAM technical specifications and information to support technical, security and operational impact assessments.

The NEIDAM technical specification covers:

solution changes
NEIDAM concepts and terminology
portal experience
data sharing
cutover and migration activities

tech specs

Forms and Templates

AEMO will progressively contact affected organisations where organisation-specific information or action is required. Relevant forms, templates and submission instructions will also be available here where appropriate.

Forms and Templates will be provided as soon as they are available.

Guides and Training

As your organisation prepares for NEIDAM, AEMO will provide practical resources to help administrators and users understand the changes and prepare for transition.

Guides, factsheets, FAQs, presentations and training or information sessions will be made available progressively, with additional “How To” guidance available through AEMO Portals Help for the NEIDAM application and Markets Portal functionality.

These will be available ahead of industry testing.

Help and Support

If you need further assistance, please contact the relevant team:

NEIDAM-specific enquiries: For questions about NEIDAM, including your organisation’s access arrangements, preparation activities, security features or Industry Migration, contact the IDAM mailbox at [email protected]
General MITE enquiries: For broader questions about the Market Interface Technology Enhancements (MITE) program or other NEM Reform activities, contact NEM Reform at [email protected]

Please include your organisation name and relevant Participant ID, where applicable, to help AEMO respond to your enquiry.