Prepare your organisation
Overview
AEMO will work directly with affected organisations to collect the information needed to establish their access arrangements under NEIDAM.
Providing this information will help AEMO establish the appropriate access arrangements for your organisation ahead of go-live on 2 May 2027 and support your organisation's preparation for the Industry Migration period beginning from July 2027.
The information required includes: confirming which organisation will administer access on behalf of each Registered Participant
- nominating an initial Organisation Administrator
- providing an initial organisation email domain
- identifying existing Service Accounts in URM
- providing a monitored IT mailbox
- advising whether the organisation is considering Federation
- indicating a preferred Industry Migration period.
Because this information is specific to each organisation, AEMO will contact affected organisations individually with the relevant instructions, forms and templates.
Your Organisation's Preparation Journey
Nominate your authorised representative
AEMO will contact the chief executive or equivalent representative and ask them to nominate a duly authorised person who can confirm the organisation's system access arrangement.
Confirm how your access will be managed
The duly authorised person for the Registered Participant will confirm the System Access Organisation(s) that will administer access for each relevant Participant ID. A Registered Participant can manage its own access or nominate another organisation to act as its System Access Organisation.
Establish your organisation’s administrator
The duly authorised person for the System Access Organisation will provide the details of the initial Organisation Administrator and initial organisation email domain. The Organisation Administrator is the new NEIDAM role responsible for organisation-level oversight of users and access.
Prepare for Go-Live/Cutover and Industry Migration
AEMO will then ask the Organisation Administrator to provide information about existing Service Accounts in URM and a monitored IT mailbox, and to provide initial information to support Industry Migration planning.
What your organisation needs to prepare?
Your organisation's access arrangements
Under NEIDAM, a System Access Organisation is the organisation nominated by a Registered Participant to administer access to AEMO market services on its behalf.
A Registered Participant may:
- act as its own System Access Organisation
- appoint another organisation as its System Access Organisation for one or more Participant IDs
- appoint more than one organisation as System Access Organisation for one or more Participant IDs.
Each Participant ID can only be linked to one System Access Organisation.
Your Organisation Administrator
Every System Access Organisation will need at least one active Organisation Administrator.
The Organisation Administrator provides organisation-level oversight of users and access and can manage Organisation Administrators, Participant Administrators and users within the organisation.
Your System Access Organisation's duly authorised person will be asked to nominate the initial Organisation Administrator and provide an initial organisation email domain.
Your Service Accounts
AEMO will also ask your Organisation Administrator to identify existing Service Accounts in URM.
A Service Account is a non-human identity used for system-to-system communication or background automation. Identifying these accounts will help ensure they are treated appropriately through go-live and minimise potential impacts on systems that rely on them.
Your Organisation Administrator will also need to provide a monitored IT mailbox or email address that AEMO can use for technical matters relating to Service Accounts.
Your Industry Migration Preferences
NEIDAM go-live and Industry Migration are two separate stages.
Go-live/cutover is planned for 2 May 2027. Users will initially continue to authenticate in the same way they do today, while administrators will have some new functionality available.
Industry Migration is planned to commence from July 2027, following stabilisation and pilots. This is when organisations will progressively move users from existing access arrangements to new NEIDAM arrangements. Industry migration must be completed by May 2028.
Your Organisation Administrator will be asked whether your organisation intends to pursue Federation and to indicate a preferred Industry Migration month.
Who will AEMO contact?
| Representative | What they will be asked to do |
|---|---|
| Chief executive or equivalent | Nominate a duly authorised person who can confirm the organisation’s future access arrangements. |
| Duly authorised person for the Registered Participant | Confirm the System Access Organisation(s) for the organisation’s Participant IDs and acknowledge the new AEMO Systems and Platforms Access Agreement. |
| Duly authorised person for the System Access Organisation | Confirm that the organisation agrees to perform the System Access Organisation role, where applicable, and provide the initial Organisation Administrator and their contact details, as well as an initial organisation email domain. |
| Initial Organisation Administrator | Identify Service Accounts in URM, provide a monitored IT mailbox and advise AEMO of the organisation’s Industry Migration considerations. |
If the Registered Participant will also act as its own System Access Organisation, the duly authorised person for the Registered Participant may also be the duly authorised person providing the System Access Organisation information (i.e., initial Organisation Administrator details and initial email domain).
Supporting smooth continuity of access - default arrangements
AEMO will make every effort to communicate with all impacted stakeholders to collect the required information.
Recognising continued access is important, and to help minimise disruption, AEMO has defined default arrangements that will apply where required information has not been provided by the end of March 2027.
| Where AEMO receives no response for the following | Default arrangement selected |
|---|---|
| Nomination of Duly Authorised Person | If a duly authorised person is not nominated, AEMO will proceed on the basis that the existing Registered Participant will act as its own System Access Organisation (SAO). |
| Nomination of System Access Organisation (SAO) | If an SAO arrangement is not confirmed by a duly authorised person from SAO, the existing Registered Participant will be established as its own SAO. |
| Nomination of initial Organisation Administrator | If an initial OA is not nominated, AEMO will select the first available existing Participant Administrator in alphabetical order (with a valid email) to act as the initial OA. |
| Email Domain | If an initial email domain is not provided, AEMO will use the email domain of the initial OA. Where an OA has not been nominated, the domain of the Participant Administrator selected as the initial OA will be used. |
| Service Accounts Confirmation | If an existing account is not identified as a Service Account, it will be treated as a user account for Go-Live/Cutover. Where an identified Service Account is being used as both a user and Service Account, it will be treated as a Service Account. |
| Industry Migration approach & timing | If an Industry Migration approach is not nominated, Progressive Migration will be selected. Note: All users who have yet to commence migration by February 2028 will be defaulted to Progressive Migration to meet the May 2028 deadline. |