New South Wales and ACT
Please find below the retail market procedures and the industry technical documents. These documents describe the obligations that participants must follow in terms of the information that is exchanged between registered stakeholders. This page also contains guidelines and forms.
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Procedures
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Technical Documents
Technical protocols
NSW-ACT Gas Interface Protocol (GIP) and Participant Build Pack 5 and 6
NSW-ACT specific Participant Build Pack (Participant Build Pack 5) and NSW-ACT Wagga Wagga and Tamworth specific Build Pack (Participant Build Pack 6) defines the behavior of the business and IT systems. The NSW-ACT Retail Market uses all the interfaces described in Participant Build Pack 1, 2 and 3 unless otherwise specified in Participant Build Packs 5 and 6.
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24/11/2021
Gas Interface Protocol NSW-ACT ver 12.0 (clean)
Effective 29 November 2021
320.19 KB -
24/11/2021
Particpant Build Pack 5 - NSW-ACT v7.0 (clean)
Effective 29 November 2021
4.03 MB -
24/11/2021
Participant Build Pack 6 - NSW-ACT ver 5.0 - (clean)
Effective 29 November 2021
2.72 MB -
30/04/2021
NSW-ACT PBP5 - Process Flow Diagrams ver 4.0 (clean)
Effective 30 April 2021
753.14 KB
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Guidelines
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29/11/2021
Customer Own Read Actual Methodology ver 1.0 (clean)
Effective 29 November 2021
267.07 KB -
27/06/2022
User Cumulative Imbalance CI Stacks
64.61 KB -
08/06/2018
Consumed Energy Validation Range Industry Approved Methodology v2.0
284.01 KB -
23/06/2016
AEMO Guideline for NSWACT User Based Gas Reconciliation
768.64 KB -
27/06/2019
High Low Tolerance Test NSW ACT v.3.0
81.41 KB -
23/06/2016
Guide to Participant Imbalance Amounts
407.93 KB -
23/06/2016
Protocol for User Cumulative Imbalance Stacks
649.26 KB -
23/06/2016
SCLP Amount CalculationIndustry approved methodology
212.42 KB -
23/06/2016
FCLP Methodology Validity Criteria Industry Approved Methodology
215 KB
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Lost Gas Customers
Since the introduction of Full Retail Contestability (FRC) in the NSW and ACT Gas Retail Market in 2002, there have been a limited number of incidents where gas customers have been inadvertently transferred to other gas retailers as a result of human error. A contributing factor to this situation occurring was that the affected gas customers had been unable to ascertain the identity of the gas retailer that serviced their gas delivery point.
As a result of consultation conducted by the previous market operator, Gas Market Company Limited (GMC), a gas retailer discovery process has been developed that enables a gas customer to contact any NSW/ACT gas retailer, the Department of Water and Energy (DWE), or the Energy and Water Ombudsman NSW (EWON), to find out the identity of their current gas retailer within one business day. This formalised process ensures that a NSW/ACT gas customer is never placed in a position where they do not know the identity of their current gas retailer for a sustained period of time.
The gas industry’s agreed protocol for finding “lost” gas customers in the NSW and ACT Gas Retail Market is available in PDF format below.The AEMO privacy policy has also been updated to cover this process. The privacy policy associated with the use of information to be used by gas retailers, DWE, and EWON in the "lost" gas retail customer process is available in PDF format below.
Operating Procedure: Gas Industry Protocol for Identifying a Gas Customer’s Current Gas Retail
03 November 2014 | (516 KB, pdf)Privacy Policy In Relation to the Lost Gas Customer Process
09 March 2010 | (116 KB, pdf)Please note: AEMO’s contact details have changed. Participants should not use the ones set out in the above Finding A Customer’s Retailer document on page 14, but instead use the address and contact details below:
If you would like to further information on the gas retailer discovery process, please contact:Level 22, 530 Collins St
Melbourne
VIC 3000
Tel: 1300 858 724
Email: retaildiscovery@aemo.com.au
For previous versions of documents, or more information, please contact the AEMO Information & Support Hub.