Help and FAQ

The site wide search results can be filtered to narrow down search results to a specific type of content. This is helpful not only to view only documents or web pages, but also certain types of content such as news articles, working groups or consultations. 

To filter search results, click on the search icon at the top of any page and enter a search term in the search bar. Then on the results page, expand the 'Result type' side bar and select the type of content you wish to view. 

Please note that the 'Result type' options displayed dynamically update with every search. For example, certain search terms may not result in any news items being found, in which case 'news' would not be displayed as one of the selectable options.

To search for a particular consultation (or content within a consultation), use the site wide search and then filter the results.

To filter search results, click on the search icon at the top of any page and enter a search term in the search bar. Then on the results page, expand the 'Result types' side bar and click on 'consultations'. Note that you can also then filter the results by tag.

To search for a particular working group by name (or content within a working group), use the site wide search and then filter the results.

To filter search results, click on the search icon at the top of any page and enter a search term in the search bar. Then on the results page, expand the 'Result types' side bar and click on 'working groups'. Note that you can also then filter the results by tag.

This allows you to select multiple tags at the same time to use as filters.

The previous Energy Live article categories have been incorporated into the tags. You can select and apply the tags of your choosing to see the content most relevant to you. 

The main pages for the Integrated System Plan can now be found under Energy systems in the section called Major publications. Additionally our most important reports are now featured in our Library section under Major publications.

There is a new section under Library called Major publications that features all of our most important reports. All of the supporting information for the major reports can still be found under the related forecasting and planning sections for each market, with the exception of the Integrated System Plan and the Quarterly Energy Dynamics which relate to multiple markets.

The major programs and key initiatives undertaken by AEMO have been moved to a new section on the website to make this information easier and quicker to find. The Five minute and global settlement (5MS) program can now be found under Initiatives in the section called Major programs. All of the working groups relating to the Five minute settlement program can be found under Consultations in the Working Groups section (apply the Market filter for 5MS Meetings to only see these working groups).

The major programs and key initiatives undertaken by AEMO have been moved to a new section on the website to make this information easier and quicker to find. The Distributed energy resources (DER) program can now be found under Initiatives in the section called Major programs. All of the working groups relating to the Distributed energy resources program can be found under Consultations in the Working Groups section (apply the Market filter for DER Meetings to only see these working groups).

The NEM Generation information page can be found under Energy systems > National electricity market (NEM) > NEM forecasting and planning > Forecasting and planning data.

The WA Gas services information can now be found under Energy Systems, in the Gas section, as part of the WA Gas Bulletin Board information. The information for the WA GBB and GSI has been combined. 

The National electricity market (NEM)  Aggregated price and demand and Operational demand have been moved out of the NEM data dashboard and added as new pages in the section called Data (NEM) under the main National Electricity Market section.

The interactive maps for the National Electricity Market can be found in the NEM Forecasting and planning section under Forecasting and planning data.

The sections that were previously referred to as Security and Reliability have been renamed Systems operations.

The sections regarding settlements and payments (prudentials) can now be found under Market Operations in each of the relevant markets under Energy Systems.

All the subscription options can be found on the Subscriptions page. You can subscribe to website updates, Market Notices or our email newsletters AEMO Communications and Energy Live News. 

If you wish to unsubscribe from the old market notices (with a red / orange banner) please contact the Support Hub. If you subscribed to the market notices on this new website (these notices have a blue banner), you can manage your own subscriptions. From a new market notice email you can click at the bottom of the email to view the updates you are currently subscribed to. To unsubscribe, deselect the relevant notices and submit the form again. Alternatively you can enter your details on the subscriptions page and then make new selections before submitting the form - the form will not however show you any of your previous subscription options. To unsubscribe from everything, make sure there are no options checked (everything is deselected) and resubmit the form.

Absolutely! You can subscribe to the AEMO Energy Live podcast either at Soundcloud or on the Apple podcast app.

You can find out more about our Energy Live app in our news article here. 

To suggest a question anonymously, use the feedback form at the bottom of this page. Please note, AEMO is unable to respond directly to any questions or queries submitted through the feedback form. 

If your question requires a direct answer, please use the Contact us form to create a tracked enquiry with the AEMO Support Hub.

Please use the form at the bottom of this page to submit your feedback. Please note if you require a response to your feedback, you must use the Contact Us form to raise any issue with the AEMO Support Hub. 

Please contact our Support Hub.