Register as a participant in the gas retail markets

This page provides an overview of the processes, tasks and forms required to register as a participant in the gas retail markets in New South Wales and the Australian Capital Territory, Queensland, South Australia and Victoria.

Category and classification

To confirm you are registering as a participant in the correct category for the gas retail markets, visit Gas Market Participants.

Registration documents

The following documents are to be used when registering in this market.

Email your completed application, including all attachments, to onboarding@aemo.com.au.

Due to COVID-19 restrictions, application documents sent by post will face processing delays.

Application form

The gas market registration application form must be completed to register as a participant in the gas retail markets. The form provides further details about what is required for registration, and should be read in conjunction with the Gas Registration Guide and Gas Retail Markets Checklist.

Application form guide

The Gas Registration Guide provides assistance in filling out the registration application form and the registration process in general.

Fees and charges

Participants must pay a fee to register; these are outlined in the latest Gas markets fee schedule.

Supporting documents

These documents need to be supplied either with your application form, or beforehand, as they support your application for registration in the gas retail markets.

Credit support

Gas retail market participants who are also participants in the Declared Wholesale Gas Market (DWGM) or Short Term Trading Market (STTM) may need to provide credit support to AEMO. All financial guarantees must be in the prescribed format. AEMO recommends you get guarantees checked by AEMO before execution, by emailing a draft copy to prudentials@aemo.com.au.

The Credit support management guide contains information on AEMO’s credit support processes and participant obligations.

Recipient-created tax invoices (RCTI)

In response to the COVID-19 pandemic, AEMO has adopted digital and remote ways of working to protect our people and critical operations. During this time, applicants can sign and exchange electronically.

The registration process

  1. Prepare application

    Complete the registration application form and all required supporting documents.

  2. Submit application

    Email your completed application, including all attachments, to: onboarding@aemo.com.au

    The original signed application (without attachments) should be posted to:
    Australian Energy Market Operator Ltd
    Registration Team
    Level 2, 20 Bond Street
    Sydney NSW 2000

  3. Pay fees

    On receipt of your application, AEMO will send an invoice for the payment of your registration fees by electronic funds transfer (EFT).

  4. AEMO reviews application

    AEMO reviews the application and responds to you within five business days of receipt of the application.

    AEMO may request additional information or clarification of the information contained in the application. If a request is made, you must supply the additional information or clarification within 15 business days of the request.

  5. AEMO assessment and determination

    Once AEMO receives a complete application and the additional information, AEMO must, within 15 business days, determine if the application is to be approved for registration. AEMO will notify you of our determination and, if AEMO rejects your application, will provide the reasons why.

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