Australian Energy Market Operator (AEMO) is subject to the Privacy Act 1988 (Cth) and the National Privacy Principles.
What types of information does AEMO collect?
In performing its functions, AEMO is, at times, required to collect, hold and disclose information about participants in the energy industry, government departments, industry associations, consumers, contractors, suppliers and employees.
AEMO will only collect information that is necessary for the performance of its functions and responsibilities. This information includes:
AEMO's website does not make use of web-browser “cookies” and does not collect personal information about people who access the website.
Use and disclosure of personal information
AEMO will only use and disclose personal information for the purpose for which it was collected or for a related purpose for which the individual would reasonably expect the personal information to be used or disclosed. AEMO may use or disclose personal information for other purposes where it is required or authorised to do so by legislation or another regulatory instrument, or where the individual has provided consent.
Quality and security of personal information
AEMO will take reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete, up-to-date and is stored in a secure environment protected from unauthorised access, modification or disclosure. AEMO will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purpose for which it was collected.
Access to, and correction of, personal information
Upon request, AEMO will take reasonable steps to inform an individual, in a general sense, about the sort of personal information it holds and the purposes for which it holds, uses and discloses the personal information.
Where AEMO holds personal information about an individual, AEMO will (subject to certain exceptions in the Privacy Act) provide that individual with access to that personal information. AEMO will also take reasonable steps to correct personal information it holds where the individual to whom the personal information relates notifies AEMO that the personal information is not accurate, complete or up-to-date.
Further information
If you require further information about the way AEMO manages the personal information it holds, or you have a request to access your personal information, please contact AEMO’s Information Centre as follows:
Telephone: 1300 361 011
Email: InfoCentre@aemo.com.au
If you have a complaint about a breach of privacy by AEMO you can contact the Company Secretary on (03) 9648 8746.
Further information about privacy can be found at www.privacy.gov.au.