Information Centre
The AEMO Information Centre provides an information service for all interested parties, from NEM and gas market participants to the general public, providing information regarding AEMO operations and the electricity and gas industry generally.
Telephone: (toll free) 1300 361 011
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Email: infocentre@aemo.com.au
Gas Helpdesk
The AEMO Gas Helpdesk is a service offered to gas market participants and interested parties. It offers assistance with queries about the Declared Wholesale Gas Market in Victoria, STTM (Short Term Trading Market) and the retail gas markets in ACT, NSW, QLD, SA and VIC. This helpdesk service operates on Melbourne business hours.
Email : gas.helpdesk@aemo.com.au
Corporate Communications
All enquiries from the media should be directed to our Corporate Communications department
Paul Bird Telephone: (03) 9609 8724
Email: corporate.affairs@aemo.com.au
Website Administrator
All web related enquiries regarding this website should be directed to website admin. Any enquiries with regard to document content should be directed to the person nominated on that page, or the Information Centre.
Telephone: (toll free) 1300 361 011
Email: website@aemo.com.au
AEMO Helpdesk
The AEMO Helpdesk is a service provided to registered Gas and Electricity Market Participants to assist with the resolution of operational IT related problems, including installation of, and systems administration support for AEMO supported products. The specific services provided are as follows:
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For the Electricity Market the AEMO helpdesk provides 24 hour, 7 day week assistance for all IT related problems. |
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For the Gas Market, specifically the Wholesale Markets (STTM and the Victorian Declared Wholesale Market) and the Retail Markets in Victoria and Queensland AEMO provides a 24 hour, 7 day week assistance for all IT related problems. |
For enquires relating to the markets described above telephone 1300 300 295 or for business hours responses email: helpdesk@aemo.com.au.
In relation to the Gas Retail Markets that operate in New South Wales, Australian Capital Territory and South Australia, AEMOs outsourced IT services provider LogicaCMG operates a helpdesk to assist with operational IT related production problems during business hours only. For enquires relating to these markets telephone 1800 008 532 or email:gasmarketsystems.au@logica.com
Vic Gas Hub Helpdesk
Hansen Technologies provide customer support services for all technical and after-hours issues encountered by participants when using the AEMO Gas Hub.
Telephone: 1800 684 436
Email: customer.support@hsntech.com
For issues encountered during business hours contact AEMO Helpdesk.
| NEW SOUTH WALES | QUEENSLAND | SOUTH AUSTRALIA | VICTORIA |
|---|---|---|---|
| Level 22 Norwich House 6 O'Connell St Sydney NSW 2000 T: 02 9239 9199 F: 02 9233 1965 |
Level 6 SW1 Building A4 52 Merivale St South Brisbane QLD 4101 T: 07 3347 4500 F: 07 3347 4501 |
Level 9 50 Pirie St Adelaide SA 5000 Postal Address: GPO Box 2010 Adelaide SA 5001 T: 08 8201 7300 F: 08 8410 8545 |
Level 22 530 Collins Melbourne VIC 3000 Postal Address: GPO Box 2008 Melbourne VIC 3001 T: 03 9609 8000 F: 03 9609 8080 |