As of Monday 5 July 2010, AEMO’s Victorian headquarters will be consolidated to a new address. The new Melbourne office will be located on level 22 (Reception) at 530 Collins Street, Melbourne. All telephone enquiries from around Australia can be directed to a national AEMO toll free number – 1300 858 724. This number connects you directly to AEMO in Melbourne. Overseas callers can contact AEMO on +61 3 9609 8000. There is no change to AEMO’s Victorian postal address: GPO Box 2008, Melbourne VIC 3001.
The AEMO Information Centre provides an information service for all interested parties, from NEM and gas market participants to the general public, providing information regarding AEMO operations and the electricity and gas industry generally.
Telephone: (toll free) 1300 361 011
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Email: infocentre@aemo.com.au
All enquiries from the media should be directed to our Corporate Communications department
Paul Bird Telephone: (03) 9609 8724
Email: corporate.affairs@aemo.com.au
The AEMO Gas Helpdesk is a service offered to gas market participants and interested parties. It offers assistance with queries about the Declared Wholesale Gas Market in Victoria, STTM (Short Term Trading Market) and the retail gas markets in ACT, NSW, QLD, SA and VIC.
Email : gas.helpdesk@aemo.com.au
All web related enquiries regarding this website should be directed to website admin. Any enquiries with regard to document content should be directed to the person nominated on that page, or the Information Centre.
Telephone: (toll free) 1300 361 011
Email: website@aemo.com.au
The NEM Helpdesk is a service offered specifically to registered Participants. It offers assistance for all IT related problems, including installation of, and systems administration support for AEMO supported products.
Telephone: 1300 300 295
Email: helpdesk@aemo.com.au
Hansen Technologies provide customer support services for all technical and after-hours issues encountered by participants when using the AEMO Gas Hub.
Telephone: 1800 684 436
Email: customer.support@hsntech.com
For issues encountered during business hours contact AEMO Helpdesk.
| NEW SOUTH WALES | QUEENSLAND | SOUTH AUSTRALIA | VICTORIA |
|---|---|---|---|
| Level 22 Norwich House 6 O'Connell St Sydney NSW 2000 T: 02 9239 9199 F: 02 9233 1965 |
Level 6 SW1 Building A4 52 Merivale St South Brisbane QLD 4101 T: 07 3347 4500 F: 07 3347 4501 |
Level 9 50 Pirie St Adelaide SA 5000 Postal Address: GPO Box 2010 Adelaide SA 5001 T: 08 8201 7300 F: 08 8410 8545 |
Level 22 530 Collins Melbourne VIC 3000 Postal Address: GPO Box 2008 Melbourne VIC 3001 T: 03 9609 8000 F: 03 9609 8080 |