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Australian Energy Market Operator Limited (AEMO) is subject to the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles in schedule 1 to the Privacy Act. AEMO is committed to protecting the confidentiality of the personal information it collects and the privacy of the person to whom the information relates. This policy explains how AEMO will manage personal information.
Why AEMO collects and holds personal information.
AEMO will only collect and hold personal information where necessary for AEMO’s operations, including for the performance of its statutory functions and services. This may include personal information:
- required to assist in managing business and stakeholder relationships
- for employment purposes, including potential employees who voluntarily provide their résumé to AEMO
- about individuals representing participants and industry associations in the energy industry
- provided in the course of AEMO’s energy market and system operations
- provided in connection with services acquired or provided by AEMO
- required to ensure compliance with any relevant law
- provided to AEMO during a situation that involves a threat to health and safety
- provided to AEMO in a dispute resolution process, or for the purposes of a person establishing,exercising or defending a legal or equitable claim.
Types of personal information AEMO may collect and hold.
The personal information AEMO collects may be of any type necessary for the above purposes. Except as required in relation to employees or contractors, or for health and safety purposes, AEMO does not generally collect sensitive information (as defined in the Privacy Act).
How AEMO collects and holds personal information.
AEMO may collect information from a variety of sources for the purposes indicated above. Generally, however, personal information is:
- directly and voluntarily provided by the relevant individual through AEMO’s website, by telephone, in person or by other communication
- provided to AEMO by that person’s employer, or an organisation the person represents, for the purposes of registration for participation or training in an energy market operated by AEMO
- provided to AEMO by another person for the purposes of AEMO performing its functions and exercising its powers in relation to an energy market it operates.
AEMO's website does not make use of web-browser “cookies”. AEMO does not collect personal information about people who access its website unless provided to AEMO by means of data entered into an online form.
AEMO will take reasonable steps to ensure that the personal information it collects is stored in a secure environment protected from misuse, interference, loss, unauthorised access, modification or disclosure. AEMO will take reasonable steps to destroy or permanently de-identify personal information that AEMO no longer needs and is not legally required to retain.
How AEMO may use and disclose personal information
AEMO will use and disclose personal information for the purpose for which it was collected.
In some instances, AEMO may also use or disclose personal information for purposes to which the relevant individual has consented, or would reasonably expect AEMO to use or disclose that information.
Examples of such situations include the use or disclosure of personal information:
- permitted or required under a law or court or tribunal order applicable to AEMO
- for the purpose of advising of training or services that may be of interest (individuals can opt-in to receive marketing
- to conduct a stakeholder satisfaction survey to improve performance of AEMO’s functions and services
- required to investigate or prevent any suspected or alleged breach of applicable laws, rules or procedures
- required by AEMO for any other purpose that AEMO expressly states at the time of collection
- to address a situation that involves a threat to health and safety.
Sometimes AEMO may need to disclose personal information to third parties, such as:
- service providers AEMO engages for the purpose of performing its functions
- debt collection agencies
- regulatory bodies and government agencies
- enforcement bodies (as defined in the Privacy Act).
How individuals can access and correct their personal information.
You can request access to any personal information AEMO holds about you by contacting AEMO’s Information and Support Hub (details below). AEMO will endeavour to respond to a request for access within 30 days and provide access to the information in the manner requested, if it is reasonable and practicable to do so. In some circumstances, AEMO is entitled to refuse an individual’s request to access personal information, for example where:
- giving access may pose a threat to other individuals or unreasonably affect their privacy
- AEMO is authorised or required to refuse access by law or court order
- giving access would disclose commercially sensitive information
- giving access is likely to prejudice enforcement activities by an enforcement body
- the request is frivolous or vexatious.
There is no charge for access to your own personal information.
AEMO tries to ensure that personal information in its possession is accurate, up-to-date, complete, relevant and not misleading. You can request AEMO to correct your personal information, and AEMO will take all reasonable steps to correct the information within 30 days. If AEMO cannot correct the information for some reason, it will give you a written notice explaining the reasons, in compliance with the Australian Privacy Principles.
Disclosure of personal information to overseas recipients.
AEMO may occasionally need to disclose personal information to a person located overseas, such as a service provider who manages a process for AEMO. This includes quality assurance analysis of information and support centre calls, which may be undertaken in other countries including South Africa.
AEMO does not otherwise disclose personal information to overseas recipients on a regular basis, so it is not practicable to specify any other countries in which they may be located.
Enquiries or complaints.
If you want more information about the way AEMO manages personal information, to request access to your personal information or to opt out of receiving marketing or promotional material from AEMO, please contact AEMO's Information & Support Hub on 1300 236 600 or email SupportHub@aemo.com.au.
If you have a complaint about a breach by AEMO of the Australian Privacy Principles, please contact AEMO’s Company Secretary on (03) 9609 8526. Alternatively you can email SupportHub@aemo.com.au with the subject ‘Privacy Complaint – Attn Company Secretary’, providing details of the relevant personal information and the alleged breach.
AEMO will investigate your complaint and endeavour to respond in writing within 30 days. The response will explain whether AEMO considers that it has breached an Australian Privacy Principle and, if so, AEMO’s proposed course of action. If you do not receive a response from AEMO within 30 days, or you are not satisfied with the response, you can complain to the Australian Information Commissioner.
Information about how to complain to the Australian Information Commissioner, and further information about your privacy rights in general, can be found at http://www.oaic.gov.au/, or by calling the Office of the Commissioner on 1300 363 992.