AEMO Request for Expressions of Interest for Participant Onboarding Workflow Development
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Under its regulatory framework, AEMO reviews and approves electricity and gas market registration applications from eligible participants. There are 32 different application types that together contain 62 different sub-classification types. Managing the end-to-end process is a priority, and the focus of the project.
This will be achieved through a graduated or continuous improvement framework and approach to improve:
- The customers first touchpoint with the application forms (look, feel and incorporate into ServiceNow platform).
- Workflow and process by analysing current process to identify potential efficiencies and develop a modular workflow.
- Capturing application data in a centralised location.
- Reporting and monitoring with a dashboard to track and report on application progress
- Skills and knowledge of internal AEMO personnel through training and mentoring
ServiceNow has recently been adopted by AEMO as a tool for workflow management. For the purpose of this project, ServiceNow is the preferred platform.
EXPRESSIONS OF INTEREST ARE INVITED for the provision of Participant Onboarding Workflow Development.
Expressions of Interest must be submitted in accordance with the Request for EOI below by 4:00pm 14 August 2015.
It is requested that Recipients submit any questions related to the EOI to Stakeholderrelations@aemo.com.au
The procurement process begins with AEMO seeking and reviewing Expressions of Interest from potential ServiceNow developers and service providers. Recipients who have lodged a conforming Expression of Interest and supporting information will be invited to submit a Tender if their proposed services meet the specified technical and reliability requirements. The timetable below lists indicative timeframes for the procurement process:
Key Activities Target dates Request for Expressions of Interest issued 3 August 2015 Expressions of Interest due 14 August 2015 Individual meetings with Recipients (if required by AEMO, eg to clarify submitted responses) 24 or 25 August 2015 Invitation to Tender (ITT) issued 31 August 2015 Execution of contracts (issued under the ITT) October 2015
Recipients should note that this web page will be updated if addenda to the EOI are issued. Recipients should make a point of regularly checking this web page to ensure that they are equipped with the most up-to-date information.
Expression of Interest Documents